Colten Care


The Challenge

Colten Care are one of the UK’s leading care home operators, with care homes across the South of England. They design and build their own properties. Colten Care & Developments employ over 1000 staff across their estate of 21 care homes. Due to the wide range of uniform & workwear requirements across their multiple locations, the challenge of ordering branded garments on a fast delivery basis was something they had always struggled with. They were buying from several different suppliers when ideally they needed a single source provider that could provide their complete range of garments, that were fit for purpose, on budget and with fast delivery.

Our Solution

We conducted a full review of the Colten Care uniform and provided alternative garments that made immediate improvements to the look and feel of their uniforms and improved wearer experience. All garments are now ordered through their designated e-store and we have a no MOQ policy so the purchasing department can order what they want, when they need it at an agreed fixed contract cost. The orders are then delivered within a 5 day service level agreement. Colten Care have an allocated personal account manager, here at TMD, to look after the day to day queries and questions.

The Outcome

Colten Purchasing Department says

“The administration and resources required to manage the orders being placed with multiple suppliers had become a real headache for us. Now we place a weekly order through our own e-store and we take delivery within 5 working days. It’s saved us so much time”